Sign In and Authentication

Einblick provides secure authentication to protect your account and data. Learn how to sign in, create an account, reset your password, and use additional security features.

Sign in to your account

1. Navigate to the sign-in page and enter your email address and password.
2. Click Sign in.
3. If 2FA is enabled or required for your account, enter an authenticator code or backup code before the workspace opens.
4. If you're on a workspace-specific domain, the system automatically recognizes your organization.
5. Your language preference and recent settings are remembered for future sessions.

Desktop app sign-in

• In the desktop app, use Continue in Browser instead of entering your password directly in the app.
• This opens your default browser, completes sign-in there, and hands the session back to the desktop app automatically.
• If the desktop app is offline, Continue in Browser is disabled until the network connection is restored.
• If 2FA is required, complete the authenticator or backup-code step in the browser before the handoff finishes.
• If you were already signed in in the browser, Einblick skips the form and returns to the desktop app immediately.
• If the desktop app opened a specific internal page, that redirect is restored after the handoff completes.
• If the handoff cannot start or return, the desktop sign-in page shows the error so you can retry, restart, or update the desktop app.

Create a new account

• If public registration is enabled for your organization, click Sign up from the sign-in page.
• Enter your name, email address, and create a secure password.
• Complete the registration form with any required information.
• Verify your email address with the 6-digit code sent to your inbox.
• Once verified, you can sign in and access the system.

Forgot your password?

1. Click Forgot password on the sign-in page.
2. Enter your email address and submit the request.
3. Check your email for a password reset link.
4. Click the link to create a new password.
5. Sign in with your new password.

Email verification

• New accounts require email verification before full access is granted.
• Check your inbox (and spam folder) for the verification code email.
• Enter the code in the registration flow or on the dedicated verification screen to activate your account.
• If you try to sign in before verifying, the sign-in form switches to the same code-entry flow for that email address.

Two-factor authentication (2FA)

• Turn on 2FA in Security settings by entering your current password, scanning the QR code in an authenticator app, and verifying the 6-digit code.
• Store the backup codes shown after setup. Each backup code can be used once if you lose access to the authenticator app.
• If a workspace or system-admin policy requires MFA, Einblick shows the setup screen before you can continue into the protected area.
• After 2FA is enabled, sign-in asks for an authenticator code or a backup code after the password check.
• Required MFA cannot be disabled while the requirement still applies.

One-time passwords (OTP)

• Some organizations require one-time passwords for additional security.
• Enter the OTP code sent to your email or phone when prompted.
• OTP codes expire after a short period for security.

Terms of service and privacy

• By signing in or creating an account, you agree to the terms of service and privacy policy.
• Review these documents to understand your rights and responsibilities.
• Contact support if you have questions about account policies.

Security best practices

• Use a strong, unique password that you don't use elsewhere.
• Keep access to your email inbox because verification and password reset flows depend on it.
• Never share your password or authentication codes with anyone.
• New sign-ins and first-time Google account linking create account security notifications so you can review unexpected activity. New sign-in alerts include the detected device plus the raw user agent, approximate location, IP address, and sign-in time when available.
• Sessions can stay active for up to one year unless you sign out or revoke them, so sign out from shared or public computers when finished.
• Report any suspicious activity on your account immediately.
• Keep your email address up to date to receive security notifications.

Getting help

• If you're having trouble signing in, use the Forgot password link to reset your password.
• Contact your organization's administrator if you need account access or have questions.
• Check the Help Center for additional guidance.